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Frequently Asked Questions

What does it cost?

Absolutely nothing! Pledge Monster does not charge to set up your organization. We process all online transactions and the funds are deposited in you account once a week.

Pledge Monster, LLC keeps 0% of online transactions. Your organization is only charged credit card processing fees which are $0.30 + 2.9% of the transaction.

Are there any hidden fees?

Our goal is to be as transparent as possible with all our clients. All fees are up front. The only fee you will be charged is $0.30 plus 2.9% per transaction.

 

How does Pledge Monster make money?

Our Promise

We promise never to charge any organization to use our platform. We solely operate on any additional donation here. Please consider supporting our mission. We also promise to contribute a portion of this donation back to the organization who referred us.

 

Just like your organization we run on donations. When you run an event your donors have the option to add an additional donation. This donation is completely optional for your donors and not required. 

What is the difference between Donatezilla and Pledge Titan?

Donatezilla is focused on local organizations or individuals that need a way to collect donations online. There are no events and no goals to worry about.

Pledge Titan is focused on Parent Teacher Organizations and Parent Teacher Associations that want to collect and track donations with individual goals for kids for a particular event.

What if a donor typed a wrong amount?

No problem, we can correct any incorrect donations without hassle.  Just call, email, live chat, or submit the contact us form and we will get back to you as soon as possible.

Unfortunately, we are unable to refund any credit card processing fees, but the donor will get back their entire donation.  We have added additional verification pages to prevent this from being an issue. 

Do you sell information to 3rd parties or spam my email address?

We value the privacy of our organization, their donors and their families. Pledge Monster LLC will never sell your organization’s or donor’s information to anyone. 

 

Are your products secure?

All credit card processing is handled by our PCI compliant processor. Our processor also completes verification checks when processing a card.  Funds are deposited directly into the organizations bank account once per week. 

 

How do I setup my parent account on app.pledgetitan.com?

If your organization has partnered with us to run a fundraiser, you will see them as an option to select under the organization dropdown.  Signup1

How do I add my children to my family donation page?

On a mobile device click on the menu icon in the upper left-hand corner and click My Children. 

signup2

How do I see donations made to my kids?

On your dashboard you will see all donations made to your child.  You can click on the gear icon with each donation to see the details and if they left a message for your kiddos. 

View Donation Details

Why should I share my family page?

People who share their donation page online are 10x more likely to raise more.